Customer Service: Providing a 5 Star Experience Series_Risk Management Understand how to apply a

Understand how to apply a cold pack safely

Discuss the role of senior staff in recognising and assessing depression

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Identify practical strategies to deliver culturally and linguistically appropriate care and support

Customer Service: Providing a 5 Star Experience Series_Risk Management Understand how to apply aCourse Description: How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home Learning Outcomes: After completing this course, participants should be able to: Appreciate service as a fundamental philosophy Implement specific service strategies: the hospitality model, going the extra mile, exceeding expectations, demonstrating courtesy, under promising, over delivering Who is this course appropriate