7 Things Never to Say to Customers Select:DVD Creating a culture of respect

Creating a culture of respect in the workplace helps everyone work better together

as well as the law

while celebrating small victories along the way

including the seven ideas for changing behavior

7 Things Never to Say to Customers Select:DVD Creating a culture of respectSeven deadly service statements they sound ominous, don't they? And for good reason. Some of these statements may seem perfectly innocent on the surface and there may be times when you're tempted to try using one or more other them to improve a difficult service situation. But more often than not, you'll find that you've unwittingly only made things worse.