Customer Service: Complaint Management Series_Risk Management Identify the types of data

Identify the types of data collected during the assessment and describe its potential use

This course provides learners with the essential knowledge and practical skills to maintain high standards of food safety and hygiene

such as skin tears

higher-quality care for older people

Customer Service: Complaint Management Series_Risk Management Identify the types of dataCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.