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Essential Listening Skills for Busy School Staff Robyn Louise Young flexibilityHow do you listen effectively when you are already late for a meeting? How do you respond to a girl who is so angry that she's threatening to hit someone? Or to a boy who feels like giving up altogether? How do you listen, not only to students, but also to parents and to colleagues? Whatever your role in school, listening will be at the heart of what you do. Your school will be measured, in part, by the quality of its daily relationships and those
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